Valuence International Europe SAS (hereinafter “the Company”) processes the personal data of its customers under the conditions set out below, and this, in accordance with the provisions of the European General Regulation on the Protection of Personal Data (hereinafter “the GDPR”).
1. Management and protection of personal data
2. Responsible for the protection of personal data
Responsible for the protection of personal data:
Valuence International Europe SAS (The “Company”)
Address: 3 rue du Faubourg Saint-Honoré 75008 Paris
3. Purposes and legal bases for the use of personal data
The Company undertakes to ensure appropriate processing of the personal data of its customers within the framework of the following purposes of use:
- 1. Implementation of the services offered by the Company (evaluation, purchase, auction, repair and after-sales services of products, making appointments for reception in the store, registration of members, etc.). – Legal Base: Execution of an agreement.
- 2. Realization of other services. – Legal Base: Execution of an agreement.
- 3. IR (Investor Relations) information on the companies of the Valuence Japan group or on the commercial activities of the Company. – Legal Base: Legitimate interest
- 4. Assessment of the suitability of all types of transactions; management of all types of transactions after their start, credit management and complaints management. – Legal Base: Execution of an agreement Legitimate interest
- 5. Prevention of illegal transactions and identification according to French law. – Legal Base: Execution of an agreement Legal obligation
- 6. Communication of product and service offers, campaigns or various projects of the Company, companies of the Valuence Japan group or any other company affiliated with the Company; implementation of questionnaire surveys. – Legal Base: Legitimate interest
- 7. Market study and analysis, preparation of statistical figures for management analysis, use of analysis results, development of new services. – Legal Base: Legitimate interest
- 8. Maintaining and improving the quality of customer service. – Legal Base: Legitimate interest
- 9. Any ancillary or related operation to the activities provided for under 1-8 above; response to customer questions. – Legal Base: Execution of an agreement Legitimate interest Legal obligation
4. Categories of personal data
a) Basic information:
first and last name, address, date of birth, telephone number, e-mail address and any other information that identifies the customer.
b) Information on inquiries made by customers:
details of requests made, processing logs (voice recordings, emails, etc.)
The Company may request the consent of customers before proceeding with the acquisition and processing of their personal data. In this case, customers are free to accept or refuse this request, or to withdraw their intention to accept it at any time.
5. Consequence of refusing to transmit personal data
Customers must provide personal data about themselves in order to fully utilize the Company’s services. They may choose not to transmit their personal data, in which case access to all or part of the services offered by the Company may be refused.
6. Legitimate interests of the Company
As a business engaged in the business of buying, selling, auctioning, etc., second-hand goods, the Company provides efficient services, and has legitimate business interests in using the data collected for the exercise of its activities.
7. Communication and transmission of personal data to other companies
- Valuence Japan Inc. (Japan) https://www.valuence.inc/en/group/japanot/
- Valuence Holdings Inc. (Japan) https://www.valuence.inc/en/
- Valuence Art and Antiques Inc. (Japan) https://www.valuence.inc/en/group/artandantiques/
- Valuence Technologies Inc. https://www.valuence.inc/en/group/technologies/
- Value Real Estate Inc. https://www.valuence.inc/en/group/realestate/
- Value International Limited (Hong Kong) https://www.valuence.inc/en/group/international/
- Valuence International Singapore Private Limited (Singapore) https://www.valuence.inc/en/group/international/
- Valuence International USA Limited (United States) https://www.valuence.inc/en/group/international/
However, customers have the option of requesting to be excluded from the list of recipients of these advertisements (out-out right) under the following conditions:
・ When using the Company’s website (English version):
It is possible to refuse the creation of Cookies from the Cookies settings screen of the website.
・ When using the Company’s website or any other Company-related web page:
Customers can also deactivate the Cookies function by modifying the configuration of their browser, it being specified that this may have the effect of preventing customers from using all or part of the services offered on the Company’s website.
3) The Company may communicate or transmit the personal data of its customers to public institutions such as the police, the courts, etc., at the request of these institutions made under French law and within the limits provided for by it. this.
4) The personal data of the customers may be communicated or transmitted by the Company to the authorities or bodies indicated by law, when such communication or transmission is necessary to comply with the provisions of the laws of the European Union (EU) or of the laws or regulations of member states of the EU or the European Economic Area (EEA).
8. Transfer of personal data to states outside the EEA
The Company may transfer the personal data of its customers to the States or regions in which the Company and its group have established bases of operations to achieve the purposes of use provided for in Section 3 above (“Purposes and bases legal rules for the use of personal data”). In this case, unless the European Commission has granted an “adequacy decision” to the recipient state or region in accordance with the GDPR and the provisions of the applicable laws of the EU / EEA member states, the Company must in principle sign the standard data protection clauses (Standard Data Protection Clause or SDPC) in order to guarantee an adequate level of protection of the personal data transferred. Any questions regarding the safeguards provided for in this paragraph should be addressed to the contact details set out in Section 10 below (“How to Request Communication, etc., and Contact Information”).
9. Management of personal data
The Company keeps the personal data of its customers for as long as necessary to achieve one of the purposes of use provided for in Section 3 (“Purposes and legal bases for the use of personal data”). The following table shows the expected retention period for each of these purposes:
Objectives 1-5 – (Ten (10) years from the provision of the service, the transmission of the information or the end of the transaction.)
Objectives 6 and 7 – Any time necessary for the investigation or analysis carried out by the Company.
Objectives 8 and 9 – Any time necessary to improve the quality of services offered to customers.
In addition, files relating to various contracts, the status of transactions, complaints, etc., are kept for as long as necessary to comply with legal obligations. It is specified, however, that the retention period for this information may be longer, if this is necessary for, among other things, the processing of a dispute.
10.MBdate of request for communication, etc., and contact details for inquiries
Any request made by a client or by a client’s representative concerning the personal data retained by the Company (hereinafter “the retained data”) will be processed by the Company under the following conditions in accordance with the GDPR:
The Company will communicate to the requester the data kept which allow him to be identified. If no data enabling the applicant to be identified is kept by the Company, the latter informs the applicant. It is specified, however, that the Company may refuse all or part of these requests by notifying the reason, if the communication of the stored data:
・ may harm the life, body, property or other rights and interests of the plaintiff or a third party;
・ may significantly interfere with the proper functioning of the Company or its group; Where
・ is contrary to laws and regulations.
When the Company is requested to correct or delete (hereinafter “correction, etc.”) the personal data retained, on the grounds that the details of this data allowing the applicant to be identified are not accurate, the Company shall, except where a special correction procedure is required by law or regulation, conduct all necessary investigations without delay and to the extent necessary to fulfill the purposes of the use of the data in question. At the end of these investigations, if the Company decides to accept the request by proceeding with the correction, etc. of all or part of the stored data, the Company must inform the applicant thereof without delay. If the Company decides not to accept the request, it must inform the applicant without delay and with the reason for the refusal.
When the Company is requested to delete retained personal data that allows the applicant to be identified, the Company must carry out all necessary investigations without delay in order to verify whether this data is not necessary to achieve the purposes of use. At the end of these investigations, if the Company decides to accept the request by deleting all or part of the stored data, it must inform the applicant without delay. If the Company decides not to accept the request, it must inform the applicant without delay and with the reason for the refusal.
4) Suspension of use
When the Company is asked to suspend the use of stored data, to erase or to suspend their availability to a third party (hereinafter “suspension of use, etc.), it must carry out all necessary investigations without delay to determine whether the request is justified. At the end of these investigations, if the Company decides to accept the request by suspending the use of all or part of the stored data, it must inform the applicant without delay. If the Company decides not to accept the request, it must inform the applicant without delay and with the reason for the refusal.
5) Data portability
Subject to the legal requirements being met, the Company will transmit the applicant’s personal data to any recipient indicated by the applicant, in structured and generally used formats which are machine readable. The Company will transmit this data to another data controller, if this is technically possible. If the Company decides not to accept the transfer request, it must inform the applicant without delay and with the reason for the refusal.
The requests provided for above must be submitted on the request form available on the International Europe website (https://www.value.inc/en/contact/).
【Contact details for inquiries】
For any questions regarding the protection of personal information put in place by the Company, contact:
< Personal Information Office, Valuence International Europe SAS >
|+33 (0)1 81 69 81 39
|(Monday to Friday from 10 a.m. to 7 p.m. in France)
11. Notice on personal data
1) Provided that the legal conditions relating to the specific circumstances are met, the customer has the right to lodge objections against the processing of his personal data retained by the Company. When an objection is filed with a petition that complies with legal requirements, the Company must delete or suspend the use of all or part of the personal data retained, and inform the applicant without delay. If the Company decides not to take any action (such as suspension of use) following an objection filed by the customer, it must inform the customer without delay and with the reason for its decision.
2) Customers have the right to lodge complaints about the processing of their personal data by the Company directly with the supervisory authority of the EU/EEA member state where they reside or work, or in which their personal data would have been the subject of usurpation. For details of this procedure, customers should contact the respective supervisory authorities.