ALLU Frequently Asked Questions

Please bring your watch without replacing the battery. At ALLU, our watch technicians perform maintenance such as overhauling and battery replacement in-house, which reduces the maintenance cost compared to the average consumer. Therefore, considering the price you pay to a maintenance store, it is more advantageous to bring your watch to ALLU as is.

Please bring your watch in its current condition. At ALLU, our watch technicians perform maintenance such as overhauling and battery replacement in-house, which reduces the maintenance cost compared to the average consumer. Therefore, considering the price you pay to a maintenance store, it is more advantageous to bring your watch to ALLU as is.

Unfortunately, we do not purchase customised watches.

The price isn’t determined as a percentage of the listing price but rather by various other factors, including market demand, condition of the item, and inventory status. We provide free appraisals and quotes, so please visit our store.

Yes, you can. If the watch is in good condition, we may be able to purchase it at a high price even without the included accessories.

Yes. Since we have in-house watch technicians, we can repair watches at a much lower price than taking your watch to a repair store. Therefore, we may be able to purchase your watch at a relatively high price, even if other stores would reject it based on its damaged state. We offer free consultations, so please feel free to visit our store.

We buy all watches, regardless of the brand. The brands listed on our website are for reference. So. please do not worry if you do not find your brand listed. *Please note that we may be unable to offer a price for certain items.

Depending on the item, we may appraise it as either a watch or gold, depending on whichever would benefit the customer more. We will provide an offer after seeing the item in person, so please feel free to come in for a consultation.

Unfortunately, we would be unable to treat them as a complete item. We ask that you bring your watch together along with its accessories.

They are affixed to both sides of the case, the back cover, and the buckle.

We evaluate the gemstone’s type, quality, and condition (imperfections, damage, etc.) and set the price based on the current market price. The certificate of authenticity provides us with a helpful reference during our appraisal, so please don’t forget to bring that along with you.

We will still appraise your gemstone even without a certificate of authenticity or relevant documents.

Yes. Since most gemstones do not deteriorate over time, many items can be sold at high prices years after their initial purchase. Please feel free to bring your gemstones in for a consultation.

Yes. We also purchase loose gemstones, often at high prices. Please feel free to contact us if you possess any items you want to sell.

申し訳ございませんが、天然石は買取対象外となります。ブレスレットのチェーンに金・プラチナ・シルバーなどの貴金属が使用されている場合には、貴金属としてのお買取りが可能です。

Yes, we can. We can verify whether your jewellery matches the gemstone criteria, and if it does, it is eligible for purchase. Our experts carefully inspect your jewellery, and we will let you know the results of the appraisal free of charge. Please don’t hesitate to take advantage of our services.

We buy all bags, regardless of the brand. The brands listed on our website are for reference. So. please do not worry if you do not find your brand listed. *Please note that we may be unable to offer a price for certain items.

At ALLU, we may be able to purchase your bag even if it is damaged to the point where other companies refuse to purchase it. We will provide a detailed decision after seeing it in person, so please feel free to contact us for more information.

We welcome all bags regardless of their age. We aim to offer our customers the most competitive price, so please take advantage of our services.

We have extensive experience buying bags without accessories like the warranty card or storage bag, so please rest assured.

We do buy off-season items. We recommend that you sell just before the item comes into season, as you will have the highest chance of receiving a high price.

We appraise all types of shoes and clothing, used and unused. Please get in touch with us for more information if you are unsure.

Yes, we assess all apparel, regardless of its age or condition. If you have more than one piece of clothing you wish to sell, we may be able to offer higher individual prices for each, so please bring them all to our store.

The price we offer for clothes and shoes does vary with size. Our goal is to provide the highest possible price to our customers, so please bring your items in so we can inspect them in person.

We have extensive experience buying items without accessories like the warranty card or storage bag, so please rest assured.

We will appraise the item even if the tags have been cut off. We will inspect your item to determine whether it meets our purchasing standards, so please do not hesitate to use our services.

You can make an appointment for an appraisal with our staff at one of our stores. You can also utilise our delivery or home appraisal services in some areas and locations. For more detailed information, please check our services page.

We will carefully guide you through the whole process, even if you need clarification on the item’s details. Don’t hesitate to get in touch with us to make an appointment for an appraisal.

Yes. We are currently in the process of preparing a service in which our customers can buy and sell with us.